Operations and Service

• Oversee the daily functioning of the wellness facility including fitness room, massage treatment rooms, and outdoor spa area (including a hot tub, cold plunge and sauna).
• Ensure that all services (treatments, classes, wellness sessions) meet brand and quality standards.
• Hands-on for all guest massage treatments and/or coordinating schedules, treatment booking, and staff availability.
• Handle guest requests, concerns, and special situations.
• Maintain a calm, safe and professional atmosphere throughout all facilities.
• Assist with other duties as required.

Internal & External Collaboration

• Internal Teams: Restaurant & Bar, Guest Relations, Spa/Fitness, HR, Reservations, Landscaping, Maintenance, Finance, and others.
• External Partners: Travel providers, tour guides, local artisans, wellness specialists, and other service vendors.
• Objective: Maintain seamless communication, uphold service excellence, and deliver personalized, enriching guest experiences.

Education

• Licensed in the State of Colorado by having current certification with the MBLEx (Massage & Bodywork Licensing Examination) and having license on file with the DPO (Division of Professions and Occupations)
• Proficient in group yoga instruction; preferably certified with a 200-hour teacher training (YTT) certificate
• Preferred bachelor’s degree in hospitality management, Tourism, Spa Management, Sports Science, Physiotherapy, or related fields
• Preferred additional certifications in wellness, holistic therapies, fitness, coaching or spa management

 Experience

• 2-5 years in spa, fitness, or wellness management.
• Proven experience in leading service-oriented teams.
• Knowledge of sales, budgeting and operational control.

Knowledge: Professionalism, integrity, warmth, and empathy.

Skill: Exceptional communication and interpersonal skills. Strong leadership and organizational abilities. Commitment to service excellence and guest satisfaction. Familiarity with hospitality software systems (e.g., Skill or similar platforms).

Ability: Problem solving, initiative, team-oriented leadership, adaptability, poise under pressure, and attention to detail.

Training/Coaching:  Develop ongoing training programs focused on service excellence, wellness techniques and safety protocols.

Quality and Safety Control: Ensure proper maintenance and cleanliness of treatment rooms, fitness area, equipment and wet areas; apply sanitation and hygiene protocols.

All offers of employment are contingent upon the successful completion of a reference check, employment and education verification, and a criminal conviction record check.

This is a full-time position, paid salary. We offer competitive compensation and excellent benefits including health, dental, vision insurance, 401(k), employee assistance program, life insurance, paid time off, and more.

The application deadline for this position is March 6, 2026.